Technology Services has successfully upgraded multiple sites from traditional landline circuits to a more resilient, modern communication structure. By transitioning to a combination of redundant cellular and satellite connectivity, the department has moved away from the limitations of legacy landlines to ensure a more stable and reliable network.
Enhanced Reliability and System Uptime
This modernization has led to a significant reduction in data circuit outages across the upgraded sites. By utilizing redundant paths through cellular and satellite technology, the department has improved overall system uptime and increased equipment availability. This ensures that the technical infrastructure remains operational even in conditions that might have previously caused a landline failure.
Strengthening Service Delivery
The primary impact of this increased reliability is a stronger experience for the customer. With more consistent access to critical systems, the department can provide a higher level of service without the interruptions caused by network downtime. This project ensures that our digital foundation is robust enough to support continuous, high-quality operations for the community.